INTEGRATED CONSULTING

 

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INTEGRATED TRAINING

 

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Signature Training Products
E.D.U.C.A.T.E,  OUTServeFacilitating Learning through the Outdoor WorldCreating Innovation-capable OrganisationsInvestment in Excellence

 

Investment In Excellence (IIE)

 

As the marketplace becomes increasingly competitive, often the only difference between success and mediocrity is the

quality of the people in competing organisations. Those who seek excellence in their people have two choices: pay

more to attract the best in their business, or develop and motivate the people already in the organisation.

 

We have always held that it is the people in an organisation that are the cornerstone of its success, and Investment in

Excellence developed by The Pacific Institute, acts to develop this most valuable asset.

 

For over thirty years, Investment in Excellence has been helping individuals and organisations lift their aspirations,

their confidence and their performance. It is a powerful development experience that enables individuals and

organisations to achieve much more of their true potential by changing their perception of what is possible, and then

providing the tools to cause a step change in what they actually accomplish.

 

Other programmes that Training Vision specialises in, are in the areas of Management/Leadership Development;

Sales/Marketing; various aspects of service and service support; Supervisory Development; Worker Development for

the Knowledge Economy; Quality of Work life, etc:

 

Sales and Service Support Programmes

  • Service Excellence
  • Image Impact and Communication Effectiveness
  • Effectiveness Telephone Techniques
  • Service Recovery
  • Service Leadership

Sales and Marketing Programmes

  • Successful Selling Skills
  • The Selling Attitude That Leads to Excellent Sales ( S.A.L.E.S)
  • Negotiation Skills
  • Successful Retail Selling
  • Mastering Telemarketing Skills
  • Key Account Management

Management/Leadership Development Programmes

  • Management Development Skills
  • Leadership Skills
  • Public Speaking and Presentation Skills
  • Performance Appraisal
  • "Train-The-Trainer"
  • Building a Winning Service Team - A Manager's perspective

Supervisory Programmes

  • Effective Supervisory Skills
  • Leadership and Motivation for Work Improvement
  • Section Leader Course
  • Interpersonal Skill
     
  • Developing Effective Retail Supervisors

Worker Development Programmes
T.R.E.N.D. - Training and Retraining Employees for New Demands
This is a comprehensive programme covering topics on:

  • Learning to Learn
  • Motivation and Personal Effectiveness
  • Communication and Interpersonal Skills
  • Customer Service Excellence
  • Successful Teamwork At the Work Place
  • Problem Solving Skills
  • Quality & Productivity Awareness

These modules may also be customised on a micro level.

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