Training Vision

Be a Certified Service Professional

The CSP programme will open the door to lots of exciting opportunities and positive career progression in the many service sectors.

Benefits/ What do you get:

• Understand what is service in Singapore ?
• Know how to have a positive mindset
• Become more confident in handling customers in Singapore
• Get a nationally recognized certificate which employers in Singapore recognize; WSQ Certificate

Some of the Better Jobs can be found in:

• MICE + Events
  Exhibition Coordinator / Exhibition Assistant Manager / Exhibition Manager
• Tour + Travel
  Tour Consultant / Senior Tour Consultant / Manager
• Attractions
  Tour Host / Guest Service Supervisor / Guest Service Manager
• F&B
  Waiter / Shift Leader / Outlet Supervisor / Restaurant Manager

Course Info:

In 5 days, we will mould you to become a SERVICE CHAMPION! through intensive experiential learning.

5 Distinctive Features

• Develop a service mindset
  Learn how to develop a positive mindset towards service
• Intensive experiential learning
  Gain better understanding of the work of service professionals through a fun workshop
• Employment relevance
  Benefit from real-life service applications and the experiences of service award-winners
• Recognised qualifications
  Pass the rigorous tests and acquire nationally recognized qualifications
• Commitment to service excellence
  Pledge your commitment to service excellence as a Certified Service Professional

Key Objectives	Key Topics
1. Develop the mindset & passion of an excellent service professional	Think like a service professional Get ready to create memorable moments Put up a great show
2. Know your products, customers and organisation	Know your products and services Know your customer requirements Know your organisation's systems and standards
3. Make every encounter a GEMS moment	Deliver the 10 GEMS Go the extra mile Handle service breakdowns & recovery
4. Work with your colleagues to delight customers	Resolve team problems Communicate with team members
5. Invite your customers to come back	Build customer loyalty Utilise customer records
6. Keep improving your service	Seek customer feedback & improve service

Entry Requirement

‘N’/‘O’ Level pass in English OR
Level 4 of the Workplace Literacy and Employability Skills System (WPL & ESS).
Those without the requisite qualifications must sit for a Computer Adaptive Test (CAT)

Course Details:

Duration: 5 Days.
Part-Time in evenings & over weekend.
Full Day Classes are also available.

FEES: $65.00 nett (For Singaporeans and PRs) * Fee is inclusive of GST.
Only Singaporeans/PR are eligible for subsidized rates.
Participants have to fulfil 100% attendance and take all required assessments.

About Training Vision

• Established in 1991 with extensive experience in training and HR consulting
• We are in the habit of creating Champions!
• WDA Accredited