Integrated Training
Investment in Excellence
As the marketplace becomes increasingly competitive, often the only difference between success and mediocrity is the quality of the people in competing organisations. Those who seek excellence in their people have two choices: pay more to attract the best in their business, or develop and motivate the people already in the organisation.
We have always held that it is the people in an organisation that are the cornerstone of its success, and Investment in Excellence developed by The Pacific Institute, acts to develop this most valuable asset.
For over thirty years, Investment in Excellence has been helping individuals and organisations lift their aspirations, their confidence and their performance. It is a powerful development experience that enables individuals and organisations to achieve much more of their true potential by changing their perception of what is possible, and then providing the tools to cause a step change in what they actually accomplish.
Other programmes that Training Vision specialises in, are in the areas of Management/Leadership Development; Sales/Marketing; various aspects of service and service support; Supervisory Development; Worker Development for the Knowledge Economy; Quality of Work life, etc:
Sales and Service Support Programmes
- Service Excellence
- Image Impact and Communication Effectiveness
- Effectiveness Telephone Techniques
- Service Recovery
- Service Leadership
Sales and Marketing Programmes
- Successful Selling Skills
- The Selling Attitude That Leads to Excellent Sales ( S.A.L.E.S)
- Negotiation Skills
- Successful Retail Selling
- Mastering Telemarketing Skills
- Key Account Management
Management/Leadership Development Programmes
- Management Development Skills
- Leadership Skills
- Public Speaking and Presentation Skills
- Performance Appraisal
- "Train-The-Trainer"
- Building a Winning Service Team - A Manager's perspective
Supervisory Programmes
- Effective Supervisory Skills
- Leadership and Motivation for Work Improvement
- Section Leader Course
- Interpersonal Skill
- Developing Effective Retail Supervisors
Worker Development Programmes
T.R.E.N.D. - Training and Retraining Employees for New Demands
This is a comprehensive programme covering topics on:
- Learning to Learn
- Motivation and Personal Effectiveness
- Communication and Interpersonal Skills
- Customer Service Excellence
- Successful Teamwork At the Work Place
- Problem Solving Skills
- Quality & Productivity Awareness
These modules may also be customised on a micro level.
Accredited WDA/WSQ Programme Provider
Employability Skills System (ESS) Programme
Singapore Employability Skills System (ESS), aims to enhance the overall skills standards of Singapore workers at three levels: operational, supervisory and managerial.