Who is this course for?
You want your talents to be customer-focused, nimble in finding innovative ways to provide quality service, and be empowered to always give their best. This advanced diploma will give students the knowledge and skills to excel in
today’s dynamic service industry.
Why it appeals to employers?
Services make up 30 per cent of the global economy and is worth more than $125 billion a year to Singapore’s economy. To succeed, a company must have people who have a finger on the pulse of the industry, the ability to
skilfully manage a culturally diverse workforce, and the skills to drive the business forward in the 21st century.
Food and Beverage Industry, Tourism Industry, Retail Industry, Business services, Communication services, Construction and related engineering services, Education Industry, Finance Industry, Health and Environmental services.
Advanced Diploma in Service Management
Training Vision Institute offers a multi-disciplinary approach to achieving an Advanced Diploma in Service Management. By focusing on developing core competencies in leadership, planning & processes, and people management, the programme aims to equip its learners with skills that prepares them for a supervisory and managerial role in the service industry.
(application to be submitted one month prior to commencement date)
Full-time (12 months)
Lessons are conducted 5 days a week (Mon to Fri) from either
Part-time (14 months)
Lessons are conducted
twice weekly from
once a week from 9am-6pm
Full-time (24 months)*
*Duration of 24 months applies for interntional students who require courses for English
2 GCE ‘A’ Level passes including English OR
WSQ Diploma in Service Leadership, polytechnic diploma or equivalent OR
Candidates ≥ 30 years old with 8 years of people/business
management work experience OR
Candidates with other qualifications will be assessed on a case-by-case basis
Completed Year 12 or official completion of high school in country of
IB Diploma OR
Pre-University qualifications OR
Other private or foreign qualifications will be assessed on a case-by-case basis
Workplace Literacy (WPL) Level 6 in average of Reading, Listening, Speaking and Writing scores OR
IELTS 5.5 or equivalent (applicable for International students) OR
Successfully pass TVI English Admission test
Award of qualification
The Advanced Diploma in Service Management is awarded by Training Vision Institute
Method of assessment
Each level may be assessed by any combination of written
assessment, projects and oral interviews.
Module 1: Lead with Service Vision
Module 2: Develop Service Operations
Module 3: Optimise Workforce for Service Excellence
Module 4: Manage Partnership for Service Excellence
Module 5: Develop Service Recovery Framework
Module 6: Analyse Service Quality and Customer Satisfaction
Module 7: Foster Service Innovation
Module 8: Develop New Products / Services
Module 9: Manage the Service Brand
Module 10: Evaluate the Organisation for Business Excellence
Module 11: Innovative the Customer Experience
Module 12: Strategise Service Operations
Module 13: Strategise Workforce for Service Excellence
Module 14: Drive Service Quality and Customer Satisfaction (Elective)
Module 15: Develop Personal Effectiveness at Managerial Level
Module 16: Develop Professional Image and Competence to Achieve Personal Career Goals
Module 17: Workplace Literacy Skills – Writing
Mode of delivery
Any combination of lectures, workshops, group discussions, individual activities, experiential learning.
Teacher and Student Ratio: 1:20
Fees and subsidies
Subsidy is subject to student’s eligibility, pending final notification from SkillsFuture Singapore
Students receiving subsidy are responsible to fulfil attendance and examination requirements
TVI reserves the right to bill the student the full course fee should student fail to be eligible for subsidy
A non-refundable administration fee of $53.50 (Local Students) / $214.00 (International Students) applies.
All prices include 7% GST
Eligible to use SkillsFuture credits to offset course fees