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ERF registration No: 199104974R
Valid from 8 Nov 2016 – 7 Nov 2020

Copyright 2019 Training Vision Institute Pte Ltd. All Rights Reserved.

Service Coach (Level 3) — WSQ Advance Certificate in Service Excellence

The Level 3 programme aims to equip Service Coaches with the skills and competencies to nurture and supervise staff for service excellence. The competencies at this level are designed to help groom service coaches to be role models to new entrants. Competencies include coaching skills, as well as relationship management skills to build ability to establish customer relationships. Learners will also be introduced to skills in managing service operations and service performance.

Who is this course for?

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Potential careers

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What will I learn?

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Why it appeals to employers?

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Admission criteria

Course commencement

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Award of qualification

XXX. Testing

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Method of assessment

XXX. Testing

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Roadmap to Service Excellence

Programme structure - 8 Modules (13 Credit Values)

Mode of delivery

Fees and subsidies