Team Meeting

The Customer   Journey Plan 

A customer journey map is a visual representation of the customer journey (also called the buyer journey or user journey). It helps you tell the story of your customers’ experiences with your brand across all touchpoints. Whether your customers interact with you via social media, email, livechat or other channels, mapping the customer journey out visually helps ensure no customer slips through cracks.

Download our New Customer Journey Work Plan get updated on new strategies on customer journey that you can use.

 Complete the form to download the work plan 

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Valid from 8 Nov 2020 – 7 Nov 2024

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