Modules that we offer

Question 1

Enable People

Our foundational program consist of two modules. The first module focuses on the Managing of 21st Century Human Capital as a integrative skills set required from Hiring, Development, Performance Management to Succession Planning. The second module addresses the how to ie tools, techniques and processes as a deeper dive into the shift of 21st Century Performance Management For Value.

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The learner will be able to promote effective communication within the team and use appropriate communication, conflict resolution and negotiation skills to build rapport and relationship with colleagues, stakeholders and customers, as well as resolve conflicts through negotiation while taking diversity issues into consideration. Download here

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The learners will be able to monitor and integrate emerging technology trends and developments, structured data gathering for the identification of new and emerging technological products, services and techniques.
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After this course, learners will be able to identify the elements that forms customer expectations from the service industry such as Tourism, Retail, Healthcare, Hospitality and more by providing the desired customer experience that is line with the organization’s vision, mission and values.
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Evaluate potential and suitability of social media marketing opportunities, seek new ways of utilizing social media channels, and monitor outcome of social media marketing.

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Execute data analytics metrics and measurement efforts and perform deep dive analysis to understand customer activities and behaviours across all digital platforms.

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On completion of this course the learner will be able to apply Emotional Intelligence principles to assess and manage self and others, acquire awareness of the environment, express, empathy, guide others, uphold integrity and build bonds in a business context.

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The learner will be able to lead workplace communication by evaluating and identifying gaps and barriers in workplace communication, developing and communicating plans to implement communication strategies and mechanisms.

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Created specifically for individuals who wants to navigate between leaders, organisational strategy and corporate governance policies.
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Manage an organization’s service brand from the service industry e.g. Retail/Hospitality/Tourism, service brand guidelines and its impact.

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Champion Service Innovation covers championing a service innovation culture within the organisation by executing a service innovation strategy.
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Question 2

Facilitate Effective Communication and Engagement at the Workplace

Question 3

Emerging Technology Synthesis

Question 4

Innovate the Customer Experience (Blended)

Question 5

RETSF Social Media Marketing

Question 6

Applied Data Analytics

Question 7

Apply Emotional Competence to Manage Self and Others in a Business Context

Question 8

Lead Workplace Communication and Engagement

Question 9

Manage the Service Performance

This programme is created specifically to manage service quality and customer satisfaction in an organisation and monitor service performance levels.

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Question 10

Develop Professional Image and Competence to Achieve Personal Career Goals

The learner will be able to leverage on traditional and new media tools to develop personal branding and professional image through the conduct of market research, networking and presentation to achieve personal career goals.

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Question 11

Solve Problems and Make Decisions at Supervisory Level

Learner will acquire the skills to work with a team of subordinates in practising problem-solving and decision-making, which includes anticipating and identifying potential problems, facilitating team’s effort to resolve the problem, making appropriate decisions and seeing implementation plans through.

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