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Service Excellence for Champions

The Level 3 programme aims to equip Champions with the skills and competencies to nurture and supervise staff for service excellence. The competencies at this level are designed to help groom service coaches to be role models to new entrants. Competencies include coaching skills, as well as relationship management skills to build ability to establish customer relationships. Learners will also be introduced to skills in managing service operations and service performance.

Who is this course for?

Service coaches or trainers operating in various service industry sectors, delivering services for both internal and external customers. Service supervisors and team leaders, managers, VPs and directors – all can benefit from one of these specialist courses

Potential careers

Hospitality, F&B, Customer Service, Retail, Sales and Marketing

What will I learn?

Our Service Excellence course are designed with the organisation and individuals in mind. Pick up the skills and knowledge to engage customers, develop service innovation ideas to transform your company’s business, nurture and lead staff to be service-oriented in a diverse, challenging and ever-changing business environment. 

Why it appeals to employers?

The foundation for building customer loyalty and extraordinary customer experience is a corporate culture and mode of operation centred on excellent service standards. These courses will show employers that you have the skills and knowledge to help them succeed

Admission criteria

Course commencement

Enrolment is ongoing

Basic English proficiency (WPL4 and above)

Award of qualification

Service Excellence for Champions will be awarded by Training Vision Institute

Method of assessment

Open book written and oral assessments

Programme structure - 8 Modules (15 Credit Units)

Service Excellence For Champions

Build customer confidence in the organization and to develop customer relationships that build customer loyalty. It also involves the know-how of handling service opportunities and escalated service challenges.

Service Information and Results For Champions
Manage service quality and customer satisfaction in an organization and monitor service performance levels.

Service Leadership For Champions

Role model the service vision of an organisation and encourage service excellence.

Service Planning and Implementation For Champions

Manage service operations in accordance to organizational guidelines to achieve service excellence

Service Coaching For Champions

Coach individuals for service performance to close service gaps and monitor the progress of individuals for improvements in service performance.

 

People and Relationship Management For Champions

Role model the service vision of an organisation and encourage service excellence.

Service Information and Results for Ambassadors

Acquire information and developing networks relevant to an organization’s industry

Apply Emotional Competence to Manage Self and Team at the Workplace
Understand and apply self-awareness techniques and model Emotional Intelligence principles to facilitate understanding and management of self and others in a team and to cultivate a positive emotional climate at the workplace. 

Mode of delivery

Lessons in classrooms

Fees and subsidies

Prices are inclusive of GST

* Subsidies are dependent on the criteria set by SkillsFuture Singapore (SSG) and NTUC– All Singaporean aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website (www.skillsfuture.sg/credit) to choose from the courses available on the Training Exchange course directory

*This programme is offered on a modular basis only

 

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ERF registration No: 199104974R
Valid from 8 Nov 2020 – 7 Nov 2024

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