Service Management Course

Training Vision Institute offers a multi-disciplinary approach to achieving an Service Management Course. By focusing on developing core competencies in leadership, planning & processes, and people management, the programme aims to equip its learners with skills that prepares them for a supervisory and managerial role in the service industry.

Who is this course for?

You want your talents to be customer-focused, nimble in finding innovative ways to provide quality service, and be empowered to always give their best. This advanced diploma will give students the knowledge and skills to excel in today’s dynamic service industry.

Why it appeals to employers?

Services make up 30 per cent of the global economy and is worth more than $125 billion a year to Singapore’s economy. To succeed, a company must have people who have a finger on the pulse of the industry, the ability to
skilfully manage a culturally diverse workforce, and the skills to drive the business forward in the 21st century.

Potential careers

Food and Beverage Industry, Tourism Industry, Retail Industry, Business services, Communication services, Construction and related engineering services, Education Industry, Finance Industry, Health and Environmental services.

Course Commencement

19 May 2021
21 August 2021
15 November 2021

Award of qualification

Certificate is awarded by
Training Vision Institute

​Local Students

  • 2 GCE ‘A’ Level passes including English OR

  • WSQ Diploma in Service Leadership, polytechnic diploma or equivalent OR

  • Candidates ≥ 30 years old with 8 years of people/business
    management work experience OR

  • Candidates with other qualifications will be assessed on a case-by-case basis

International students

  • Completed Year 12 or official completion of high school in country of
    origin OR

  • IB Diploma OR

  • Pre-University qualifications OR

  • Other private or foreign qualifications will be assessed on a case-by-case basis


English requirements

  • Workplace Literacy (WPL) Level 6 in average of Reading, Listening, Speaking and Writing scores OR

  • IELTS 5.5 or equivalent (applicable for International students) OR

  • Successfully pass TVI English Admission test

Admission criteria

Method of assessment

Each level may be assessed by any combination of written
assessment, projects and oral interviews.

Programme structure 

Module 1: Service Partnerships for Leaders

Module 2: Service Challenges for Leaders

Module 3: Service Information and Results for Leaders

Module 4: Service Leadership for Leaders

Module 5: Service Planning and Implementation for Leaders

Module 6: People and Relationship Management for Leaders

Module 7: Service Innovation Culture for Leaders

Module 8: Service Innovation for Leaders

Module 9: Service Brand for Leaders

Module 10: Service Information and Results for C-Suite

Module 11: Service Leadership for C-Suite

Module 12: Service Planning and Implementation for C-Suite

Module 13: People and Relationship Management for C-Suite

Module 14: Business Excellence

Module 15: Develop Personal Effectiveness

Module 16: Develop Professional Image and Competence to Achieve Personal Career Goals 

Module 17: WPL45 Advanced Writing  (Academic Writing) 

Mode of delivery

Any combination of lectures, workshops, group discussions, individual activities, experiential learning. 

Teacher and Student Ratio: 1:20 

Fees and subsidies

*Prices are inclusive of GST

*SSG funds 16 hours for Service Partnerships for Leaders

**Subsidies are dependent on the criteria set by SkillsFuture Singapore (SSG)

– A non-refundable administration fee of $10 applies

– All Singaporeans aged 25 and above can use their $500 SkillsFuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the SkillsFuture Credit website ( to choose from the courses available on the Training Exchange course directory

– This programme is offered on a modular basis only

Upon completion the series of modules, TVI will facilitate the process of applying the full qualification for the student.


Talk to one of our consultants today



ERF registration No: 199104974R
Valid from 8 Nov 2020 – 7 Nov 2024

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