Be the Best Version of Yourself in Service Excellence

Who is this course for?

Anyone who wants to go the extra mile as a service professional to transform the customer experience and set the benchmark for excellence in today’s fast changing service environment.

What will I learn?

You’ll gain a full range of skills to deliver truly exceptional service, enabling you to step up to take on more challenging roles. This course will arm you with the know-how to implement the right operations to ensure serve efficiency, respond to challenges in a timely and appropriate manner, communicate effectively with customers and project a positive, professional service attitude at all times.

Why it appeals to employers?

This course will transform you into a ‘work-ready’ candidate armed with the core competencies employers are seeking.

Potential careers

Hospitality, F&B, Customer Service, Retail, Sales and Marketing

In the service sector, employers are constantly looking for 'work-ready' candidates to take on challenging yet fulfilling roles. Enhance your employability and expand your skill set with 'Service Transformer'  offered by Training Vision Institute (TVI). Through the 'Service Transformer' programme, you will develop the core competencies required to provide a truly exceptional service and make a marked impact in your organisation.

​持续网罗富有潜力且“准备就绪”的雇员来承担具有挑战性但充实的角色,是服务行业雇业的梦想!您现在就能够通过愿景培英学院所提供的新技能资格“服务之星”认证课程提高您的就业能力和扩展您的技能!您将会在“服务之星”课程中学习,和掌握真正卓越服务所需的核心能力,并在您的组织中产生显着的影响力。

Admission criteria

Course commencement

Enrolment is ongoing

Basic English proficiency (WPL3 and above)

Award of qualification

Upon completion of each module, a Statement of Attainment (SOA) will be awarded by SSG

Method of assessment

Written Assessment

Programme structure - 8 Modules

Service Leadership For Ambassadors  服 务领导力大使 (8 hours) 

Align your performance and service delivery along the organisation's vision, mission and values

通一服务与公司的远景,使命和价值

Service Excellence For Ambassadors卓 越服务大使 (24 Hours)

Create a winning impression and develop effective communication to ease customer relations

创建一个成功的型像,发展和客户的有效沟通

Service Planning and Implementation For Ambassadors 服务规划和实施大使 (16 Hours)

Identify and recognise your role in the organisational process of operational excellence

识别自己在机构卓越运营中的角色

Service Challenges For Ambassadors 服务挑战大使 (16 Hours)

Learn to maximise the varying needs and expectations of customers while optimising resources

学会最大限度地为客户的不同需求和期望服 务,同时优化资源

People and Relationship Management For Ambassadors 管理人际关系大使 (16 Hours)

Apply emotional intelligence to diversified and inclusive interactions and challenges

多元化和包容性的互动和应用情商

 

Service Innovation For Ambassadors 服务创新大使 (16 Hours)

Align service gaps with service innovation ideas to create breakthroughs within the organisation and industry

对准服务创新理念服务差距,创建组织和行业 内的突破

Customer Experience Management For Ambassadors 管理客户体验大使 (8 Hours)Use the right communication and engagement technique via various platforms to create an impression that lasts.

通过使用各种平台的通信权和技术来创建 一种持续服务

 

 

Mode of delivery

Role Play 角色扮演
Learn to smile, greet, welcome customers and develop good service attitude.

学习如何在保持良好的服务态度之余向客人微笑、问候、以示欢迎和更多技巧

 

Board Games ​棋盘游戏
Get creative with board games that help students understand the impact that their role and actions have on a company’s service vision.

通过创意棋盘游戏充分了解您所扮演的角色对公司服务愿景贡献到底具有何等重要性和影响力

 

Service in Action 以行动证明服务
Students demonstrate serving one another and give constructive feedback on how to improve the customer service experience.

与其他参与者一起进行服务模拟尝试,并彼此提供建设性的反馈,以增强您对客户服务体验的了解

 

Personal Grooming 个人形象
Take an active role in ‘Project Runway’ through good grooming and presenting a professional appearance.

积极参与‘Project Runway’,掌握打造专业形象的技巧

 

Experiential Learning 商场学习之旅
‘Shop’ for ideas and spot service innovations in malls.

通过课程中的商场学习之旅探索及发现服务创新

Fees and subsidies

  1. Subsidy is subject to student’s eligibility, pending final notification from SkillsFuture Singapore

  2. Students receiving subsidy are responsible to fulfil attendance and examination requirements

  3. TVI reserves the right to bill the student the full course fee should student fail to be eligible for subsidy

  4. $10 non-refundable admin fee may be applicable

  5. All prices include 7% GST

  6. Eligible to use SkillsFuture credits to offset course fees

 

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ERF registration No: 199104974R
Valid from 8 Nov 2020 – 7 Nov 2024

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