Be the Best Version of Yourself in Service Excellence
Who is this course for?
Anyone who wants to go the extra mile as a service professional to transform the customer experience and set the benchmark for excellence in today’s fast changing service environment.
What will I learn?
You’ll gain a full range of skills to deliver truly exceptional service, enabling you to step up to take on more challenging roles. This course will arm you with the know-how to implement the right operations to ensure serve efficiency, respond to challenges in a timely and appropriate manner, communicate effectively with customers and project a positive, professional service attitude at all times.
Why it appeals to employers?
This course will transform you into a ‘work-ready’ candidate armed with the core competencies employers are seeking.
Hospitality, F&B, Customer Service, Retail, Sales and Marketing
In the service sector, employers are constantly looking for 'work-ready' candidates to take on challenging yet fulfilling roles. Enhance your employability and expand your skill set with 'Service Transformer' offered by Training Vision Institute (TVI). Through the 'Service Transformer' programme, you will develop the core competencies required to provide a truly exceptional service and make a marked impact in your organisation.
Enrolment is ongoing
Basic English proficiency (WPL3 and above)
Award of qualification
Upon completion of each module, a Statement of Attainment (SOA) will be awarded by SSG
Method of assessment
Programme structure - 8 Modules
Service Leadership For Ambassadors 服 务领导力大使 (8 hours)
Align your performance and service delivery along the organisation's vision, mission and values
Service Excellence For Ambassadors卓 越服务大使 (24 Hours)
Create a winning impression and develop effective communication to ease customer relations
Service Planning and Implementation For Ambassadors 服务规划和实施大使 (16 Hours)
Identify and recognise your role in the organisational process of operational excellence
Service Challenges For Ambassadors 服务挑战大使 (16 Hours)
Learn to maximise the varying needs and expectations of customers while optimising resources
People and Relationship Management For Ambassadors 管理人际关系大使 (16 Hours)
Apply emotional intelligence to diversified and inclusive interactions and challenges
Service Innovation For Ambassadors 服务创新大使 (16 Hours)
Align service gaps with service innovation ideas to create breakthroughs within the organisation and industry
Customer Experience Management For Ambassadors 管理客户体验大使 (8 Hours)Use the right communication and engagement technique via various platforms to create an impression that lasts.
Mode of delivery
Role Play 角色扮演
Learn to smile, greet, welcome customers and develop good service attitude.
Board Games 棋盘游戏
Get creative with board games that help students understand the impact that their role and actions have on a company’s service vision.
Service in Action 以行动证明服务
Students demonstrate serving one another and give constructive feedback on how to improve the customer service experience.
Personal Grooming 个人形象
Take an active role in ‘Project Runway’ through good grooming and presenting a professional appearance.
Experiential Learning 商场学习之旅
‘Shop’ for ideas and spot service innovations in malls.
Fees and subsidies
Subsidy is subject to student’s eligibility, pending final notification from SkillsFuture Singapore
Students receiving subsidy are responsible to fulfil attendance and examination requirements
TVI reserves the right to bill the student the full course fee should student fail to be eligible for subsidy
$10 non-refundable admin fee may be applicable
All prices include 7% GST
Eligible to use SkillsFuture credits to offset course fees