Programme Policies

Fee Protection Scheme (FPS)
The Fee Protection Scheme (FPS) serves to protect students’ fees in the event a private education institution is unable to continue operating due to insolvency, and/or regulatory closure. The Fee Protection Scheme also protects students if the private education institution fails to pay penalties or return fees to the students arising from a judgment made against it by the Singapore courts.


All EduTrust-certified private education institutions (PEI) are required to adopt a Fee Protection Scheme (FPS) to protect all fees paid by ALL students for the course(s) required to be under FPS unless otherwise waived by the Committee for Private Education. Training Vision Institute- Higher Education has put in place a Fee Protection Scheme (the “FPS”) as stipulated by the Council for Private Education (CPE) by way of an Insurance facility with Lonpac Insurance Bhd.

For more information, please refer to CPE website at


Medical Insurance Coverage
All full-time Students registering for a new programme must purchase medical insurance for a minimum period of a year and shall renew the medical insurance if the program duration is more than one year. The following students can choose to opt out of the medical insurance scheme if they can show that they are already covered by their own medical insurance:


  • Singapore citizens, permanent residents and international students not on the Student's Pass, and

  • Students under corporate sponsorship/agreement signed between the PEI and sponsor organisation.


Medical insurance is not applicable to part-time students and students taking courses with a duration of not more than one month or 50 hours. All Students, unless exempted, must have medical insurance coverage for hospitalisation and related medical treatment for the entire program duration. 


  • The minimum features/coverage for medical insurance (may be group or individual):

  • annual limit not less than S$20,000 per Student;

  • at least B2 ward (in government and restructured hospitals); and

  • 24  hours coverage in  Singapore and overseas  (if  Learner is involved in school-related activities).


Students will be given an original copy of the medical insurance policy stating clearly the policy’s terms and conditions, the claim procedure, any exclusion, etc. Students who are Singaporeans or Permanent Residents with existing medical insurance coverage (with an annual limit not less than S$20,000), may opt-out of this scheme and must produce their medical insurance policy for verification by the Institute. If a Singaporean and Permanent Resident Student wish to opt-in for medical insurance, their Insurance Premium will be subjected to underwriting by the Insurance Provider.


The fee payable for the entire duration of the program will be indicated in the fee schedule of the Student Contract. The insurance shall be purchased yearly and the premium shall be borne by the Student. Medical Insurance is not required for students taking courses which are not more than 50 hours.


Withdrawal & Refund Policy

Withdrawal Due To Non-Delivery Of Course:
A Student shall be entitled to immediately withdraw from the Course by giving written notice to Training Vision Institute-Higher Education of his/her intention to do so if Training Vision Institute-Higher Education is in breach of any of its obligations under this Agreement or fails to perform its obligation(s) under the circumstances above covering (i) to (vi).


Refunds For Withdrawal Due To Other Reasons:
Where the Student withdraws from the Course for any reason other than those set out under “Refund for Withdrawal due to non-delivery of course”, Training Vision Institute-Higher Education shall as soon as practicable after receiving the Student’s written notice of withdrawal (and in any event no more than seven (7) working days after receiving such notice) refund to the Student the following sums (less application fee):

Degree Programmes


% of fees*          If student's written notice of withdrawal is received

(50%)                   (Maximum Refund), more than (14) days before the Course Commencement Date

(0%)                     Before, but no more than (14) days before the Course Commencement Date

(0%)                     After Course Commencement Date


Diploma In Service Leadership/ Advanced Diploma In Service Management 


% of fees*         If student's written notice of withdrawal is received
(50%)                  (Maximum Refund), more than (14) days before the Course Commencement Date
(0%)                     Before, but no more than (14) days before the Course Commencement Date
(0%)                    After Course Commencement Date


*the aggregate amount of the fees paid under Clause 1.11 and 1.12 of student contract


Cooling-Off Period


Training Vision Institute- Higher Education will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in Schedule D of Student Contract) of the fees already paid if the Student submits a written notice of withdrawal to Training Vision Institute-Higher Education within the cooling-off period, regardless of whether the Student has started the course or not.

Refund Procedure (Withdrawal Due To Other Reasons)
Step 1 - Student to obtain the "Withdrawal/Refund Request Form" from the admin counter/student services.

Step 2 - Complete all relevant sections of the form and submit to the admin counter/student services (Please note that incomplete forms could lead to delays in processing of withdrawal/refund request)

Step 3 - Student will receive an email stating the outcome of the withdrawal/refund request along with instructions for collection of refund (if applicable) is not more than 5 working days from the date of withdrawal/refund request. An official notification letter will also be sent out to the student's registered address/passed to the student in person during collecting the refund.

Step 4 - For approved refund request, the student is required to proceed down to the Institution to receive his/her refund and for the purpose of acknowledging the refund received.

Deferment Policy

All requests for course deferment must be made in writing. Students should send their requests for deferment from the course to the Program Management or Administration Department at TVI. All requests must be supported with documentary evidence or strong reason for Deferment.


Students are allowed to defer only once up to the maximum period of one (1) year, failing which he/she will be deemed to have withdrawn from the course and would have to re-apply as a new applicant if he/she wishes to register on the course again. The refund policy will be applicable.


International students who are approved for deferment will be required to cancel their student passes as required by ICAiv.Approval for deferment is at the sole discretion of Training Vision Pte Ltd.


Programme Manager will be approving authority for the Student Transfer/ Withdrawal/ Deferment request.


Transfer Policy
Applications for transfer to another course within the Institute or deferment of course commencement must be made in writing to Training Vision Institute-Higher Education using the Request for Programme Transfer Form.


If the student is under any financial subsidies from a third-party organisation, the student must write an official letter to the organisation and fill in necessary forms if applicable. Students must provide detailed reasons for transfer with supporting documents if applicable.For Students under 18 years of age, Training Vision Institute-Higher Education will seek parental/guardian approval prior to processing the request for transfer.
The institute will process the request and refund (if applicable) to the Student within 7 working days, according to the Refund Policy.

Once an application is submitted, Training Vision Institute-Higher Education will review the application on fair and reasonable grounds and inform the student of the result in no more than two (2) weeks from the date when the request application form was submitted.
Training Vision Institute- Higher Education checks for the availability, including entry requirements, vacancies and informs the students of the outcome of the request in a formal notification.

If the application for program transfer is granted, not utilised fees of the existing course (if any) may be refunded or used to pay for the respective new or deferred course.


If additional fees are to be paid to the school, Training Vision Institute-Higher Education will issue an invoice or appropriate documents specifying the amount to be paid with the payment due date.


Once the application is approved, a new student contract is prepared and signed. The original student contract signed between the student and the school will be deemed terminated and void.


The current FPS insurance will be cancelled and a new FPS insurance will be purchased immediately to ensure there is no lapse in FPS. Any refund, from FPS provider, is returned to the student.


Important Documents

Student Handbook 

Course Deferment Application Form

Course Transfer Application Form

Course Withdrawal Form





ERF registration No: 199104974R
Valid from 8 Nov 2020 – 7 Nov 2024

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